TravelPharm - 2015 Retailer of the Year

09 September 2015

Auckland Airport announced overnight that TravelPharm is the winner of its 2015 Retailer of the Year Award.

Richard Barker, Auckland Airport’s general manager - retail and commercial, says, “Auckland Airport is committed to providing passengers with a shopping experience that represents the very best of New Zealand and the world. Our annual retail awards recognise excellence in everything from customer experience to product development, sales performance, marketing and business innovation.”

“TravelPharm is a family-owned New Zealand company specialising in health supplements and organic, natural skincare products. There are three stores in our international terminal, which achieved average sales growth of more than 30% off a very high base in the past year, and there is one store in the domestic terminal. TravelPharm staff are highly motivated and have excellent product knowledge. Their foreign language skills enable them to focus on our rapidly growing Chinese passenger market, and the company management has outstanding relationships with each of the brands they sell. TravelPharm also launched and successfully operates our Casio G-Factory store in the international terminal.”

“It has been an exciting 12 months in retail for Auckland Airport. We have introduced exciting new local and international brands, as well as two new world-class and innovative duty free operators – The Loop Duty Free and Aelia Duty Free.”

“We will continue to improve the range of products available to our travellers in the year ahead, and we are already in discussion with a number of local and international retailers who are keen to bring their stores to the airport when we complete the expansion of our international departure area in late-2017,” says Mr Barker.

In addition to the 2015 Retailer of the Year Award, the following retail excellence awards were announced at the gala dinner and ceremony in Auckland overnight:

Best Food and Beverage Retailer Award, International Terminal - Hayama Kiosk
Best Specialty Major Retailer Award, International Terminal - TravelPharm
Best Specialty Boutique Retailer Award, International Terminal - 1Above
Best Food and Beverage Retailer Award, Domestic Terminal - Shaky Isles
Best Specialty Retailer Award, Domestic Terminal - Hub Convenience
Customer Service Excellence Award, International/Domestic Terminal - Flight Bar
Marketing Initiatives Award - Comvita
General Manager’s Retail Achievement Award - Yong Lee, Kiwi Discovery
Most Valued Player Award - Minoru Yamazaki, Hayama / Silk Road


For further information please contact:

Simon Lambourne
+64 27 477 6120
[email protected]