22 August 2010
Auckland Airport wants to ensure passengers have the best experience possible while they’re at their airport.
That’s why passenger waiting times were at the centre of a trial that took place over the past couple of months.
The Lean Arrivals Passenger Measurement System Trial looked at the use of Bluetooth technology to measure queue, transit and processing times for passengers arriving at the international terminal.
It’s not yet known whether the technology is a viable way to measure passenger movements in New Zealand, but the system is being used at airports overseas, including Copenhagen.
Danish company Blip Systems has set up its people tracking solution at airports worldwide to bring real time information about passengers’ movements.
One of the system’s main objectives is to improve the overall efficiency of the airport and ease passengers’ journeys with the least possible waiting time.