Auckland Airport named Best Airport in Australia Pacific for 5th year in a row

11 April 2013

SKYTRAX World Airport Awards provide global recognition for Auckland Airport

  • Best Airport in Australia Pacific for 5th year in a row
  • Best Airport Staff Service for Australia Pacific for 2nd year running
  • Second globally in Best Airport between 10 and 20 million passengers

At the 2013 SKYTRAX World Airport Awards held overnight at the passenger Terminal EXPO in Geneva, Auckland Airport was named the Best Airport in the Australia Pacific region for the fifth successive year and was also awarded Best Staff Service for the Australia Pacific region for the second year running.

As well as this, Auckland Airport came second globally in the Best Airports by “size of Airport” for airports with 10 to 20 million passengers per year and was also named 12th best Airport in the World.

Adrian Littlewood, Auckland Airport Chief Executive, was delighted with the news. “At Auckland Airport we are totally focused on making each passenger journey better and are incredibly proud that this has again been recognised on the global stage. To be named for the fifth year in a row as the best airport in Australia Pacific at the SKYTRAX World Airport Awards is very rewarding and reflects the commitment we have to listening to, understanding and meeting our customer’s needs.”

“We are also thrilled to have again been awarded Best Airport staff service Australia Pacific as this highlights the collective effort of our Airport community who work so tirelessly to deliver world-class customer service. Delivering a great passenger experience requires everyone to play their part, from airlines to Aviation Security, from border agencies to baggage handlers, from cleaners to customs.”

“We are continuously focused on providing consumers across all parts of the airport with an ever-increasing range of products and services as well as working with our partners on efficiency initiatives to improve the end-to-end passenger experience.”

Edward Plaisted, Chairman of SKYTRAX, said, "It is quite a remarkable achievement for Auckland Airport to win the award for Best Airport Australia Pacific for the fifth successive year. The additional prize for Best Airport Staff Service Australia Pacific for the second year running is a key indicator as to why Auckland has such a fine record of winning in these awards. From our 24 years' experience in the aviation industry we know that travellers from this part of the world can be some of the most demanding in terms of their expectations and with this in mind, the staff and management at Auckland should be pleased with this excellent result."

Auckland Airport’s General Manager Aeronautical Operations, Judy Nicholl, said, “This successful outcome is very much driven by passengers and reflects the hard work of every person that works at Auckland Airport. We are very grateful to all the travellers who voted for us.”

“These awards are important as they signify the genuine New Zealand experiences that passengers have had in terms of friendly kiwi service. By continuing to deliver top-notch first and last impressions of New Zealand, we can all help to drive travel and tourism demand for the benefit of consumers and the economy.”

The SKYTRAX World Airport Awards are the industry’s most extensive and credible air traveller-based awards, involving a survey of 12.1 million airport customers from over 108 different nationalities.

For the full list of the SKYTRAX airport awards see


For further information, please contact:

Kate Thompson
+64 21 385 446