It's all in the timing

04 December 2009

Every day more than 36,000 people pass through the doors of Auckland Airport while 12,000 staff from a variety of organisations make sure the experience is as smooth and painless as possible.

The Every Minute Matters aimed to save time and increase productivity in all areas of the airport, inviting employees to submit an idea with a short video for judging.

From September, submissions came flooding in with ideas ranging from a new phone service to wholesale improvements in passenger processing.

A total of 77 entries were whittled down to five winners, and the supreme EMMy winner received their prize at a grand gala EMMy night on December 3.

Category winners

Use of Process Improvement Tools
Winner: NZ Police
Idea: Frank Spencer demonstrates how to get to Lost Property

Team Work
Winner: Auckland Airport HR/IT team
Idea: Muppets show how an airport extranet can improve quality of information for internal stakeholders

Winner: Auckland Airport aeronautical team
Idea: A new arrival experience for Charter Flight passengers

Quality of Time
Winner: Auckland Airport’s IT team
Idea: A Pedicab service to improve travel between terminals

Efficiency of Time
Winner: MAF
Idea: Plans to pre-Disinsect planes at journey origin to lessen processing time at Auckland on arrival.

Overall Supreme EMMy winner: MAF Disinsection – Doug Farr – voted supreme winner!