09 June 2009
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Auckland Airport has been ranked as one of the top 10 airports in the world in the 2009 independent Skytrax World Airport awards. The airport was voted the best airport in the Australia Pacific region, and the 10th best in the world. |
This represents a big improvement on the results of the 2008 awards, which rated Auckland as second best in the Australia Pacific region, and 20th overall in the world. Auckland Airport’s chief executive, Simon Moutter, said “It is fantastic that the effort going into improving the passenger experience at Auckland Airport is being recognised by the people who matter the most, the travellers.” The strength of the competition from the Asian region was evident with Seoul Incheon, Hong Kong, and Singapore Changi, taking the first three spots in the world’s best airport rankings. |
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| Simon added, “We will keep striving to lift our game and make a contribution to New Zealand tourism and trade through our service and through our passenger experience. The latest passenger experience improvements underway at Auckland include a major redevelopment of our international departures area, which we believe will result in a departures experience all New Zealanders can be proud of.” The award titles come from the World Airport Survey which is conducted by UK-based aviation research organisation, Skytrax. The survey covers more than 190 airports around the world with approximately 8.2 million questionnaires completed by passengers across the world, during the 10 month survey period. Passenger interviews include a detailed appraisal for more than 40 categories of product and service quality from check-in to departure, from arrivals to baggage collection - including terminal cleanliness, staff efficiency, staff courtesy, terminal signage, security processing, immigration and customers, walking distances, as well as features like shopping, dining options, internet services. Skytrax announced the award winners on 9 June 2009. |
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For further information, please contact:
Skytrax website: http://www.airlinequality.com/
Richard Llewellyn
Senior communications manager
+64 (0)9 256 8191
| About the World Airport Awards The World Airport Awards™ are based on the results from 8.6 million questionnaires completed by airline passengers in 2008/9, covering more than 190 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors - from check-in, arrivals, transfer through to departure at the gate. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. The worldwide survey interviews for the 2009 Awards totalled 8,640,552 - with over 97 different passenger nationalities participating. About Skytrax Research SKYTRAX RESEARCH is the leading research advisors to the world airline and air transport industry. Established in 1989, it is a private company, based in London, UK. Their team of multi-discipline aviation specialists possess the most extensive knowledge of today's air travel industry. We have worked with more than 225 airlines, 72 airport operators and many other travel businesses during the past 19 years - adhering strictly to the company mission "without fear or favour". Skytrax provide multi-disciplined, specialist Air Transport Product and Service research capabilities to airlines, airport operators and associated travel suppliers across the globe - providing an unrivalled level of experience and expertise in this very specialist market |