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If you lost or left an item behind onboard your flight:

  • Please visit the airlines website as they have their own processes for returning lost property to their customers or you can find their contact details here

If your baggage didn’t arrive to the carousel or was damaged:

  • Please visit the airlines website as they have their own processes for mishandled or damaged baggage for their customers or you can find their contact details here

If you have lost your passport or cash over $10,000 NZD:

  • Cash over $10,000 will be handed to Airport Police when found. Please contact Airport Police on +64 9 275 9046
  • AKL aiport lost property handles lost passports please contact us at the details below

If you've left your duty-free items after security:

  • Duty-free items which are left after security will be passed onto NZ Customs. You will need to contact them directly either in terminal or on 0800 428 786 and they will advise on how you can collect your items

If you've left something behind at security screening or had a restricted item removed from your checked luggage

  • Please contact Aviation Security Service here

The following items will be disposed of immediately (subject to our discretion):

  • Rubbish & non hygienic items
  • Food & non-alcoholic liquid
  • Alcoholic liquids which are not sealed
  • Food & drink containers (including reusable water bottles and travel mugs)
  • Medication
  • False teeth
  • Personal hygiene products, including makeup and toiletry bags
  • Stationery and pencil cases / colouring in books
  • Baby products such as dummies, bottles
  • Any item that may be a biohazard
  • Abandoned suitcases
  • Passport holders (NOT passports)
  • Neck pillows
  • Items of clothing
  • Non-branded sunglasses
  • Miscellaneous

The following items to be kept for 30 days:

  • Keys
  • Wallets with no identification contained within
  • Bank cards, drivers licences etc. (not cash)
  • Adaptors, cables etc. unless attached to a device, then these are stored with the device
  • Left luggage in processing areas

The following items to be kept for 90 days:

  • Jewellery and watches
  • Mobile phones
  • Electronic equipment (including laptops, tablets, cameras, headphones and USB sticks)
  • Prescription sunglasses and reading glasses
  • All cash
  • High value clothing, wallets or handbags

If you have lost an item and it is being kept for a certain duration, please contact our lost property office (details below). If the team are able to locate your lost item, they will provide you with a reference number and you will need this, along with photo ID, to claim your item. Should you be unable to return to the airport to collect your lost property, the team are able to post this to you. Please discuss these options with the team member.

Claiming of cash can only be done via bank transfer directly.

Our contact details are:

Office hours:

Our office hours are 8am to 4pm Monday to Friday excluding public holidays for on-site collection.

 

Auckland Airport lost property office location:

The Lost Property office is situated on Level One of the International Terminal, in the corridor behind Pita Pit.

How to find us:

  • Go to the food court on Level One.
  • Follow the wayfinding signs in the corridor behind Pita Pit to the Lost Property and Operations Reception.

View the Airport Maps to see the location.
 

Our postal address is:

Auckland International Airport Ltd Po Box 73020

Auckland Airport

Manukau 2150

New Zealand
 

Physical address for courier pick ups:

1 Ray Emery Drive, Mangere, 2022 Auckland international Airport

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