Our Customer Service Ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need.
You can find the airport information helpdesks at a number of locations:
- International terminal: Check in ground floor by door 4; Arrivals hall ground floor, Level 1 departures; Airside Level 1 after Customs and Security; Airside level 2
- Domestic terminal: Air New Zealand regional end of the terminal and Central Desk by door 4, Air New Zealand bag claim.
View the Airport maps to see the locations.
Our volunteer programme began in 1995 and we’ve never looked back! If you are interested in becoming one of our airport ambassadors please contact our volunteer services manager Tanja West-Hill: tanja.west-hill@aucklandairport.co.nz
