Strata Lounge terms and conditions

In these conditions of use the following words or phrases have the following meanings: "Airport" means Auckland Airport."Charges" means the charges paid by the Customer to us or on its behalf in respect of Strata Lounge. "Customer" means any person that uses, or any person, firm or company booking the use of, the Strata Lounge.

"Strata Lounge" means the private executive lounge operated by us in the departure area of the International Terminal of the Airport with seating, relaxation and refreshment facilities as determined by us from time to time.

“We, us, our” means Auckland International Airport Limited and our agents, subcontractors and employees from time to time.

The headings are for information only and do not affect the interpretation of these terms and conditions.

Words in the singular shall include the plural and vice versa, references to any gender shall include the other and reference to legal persons shall include natural persons and vice versa.

2.1 Strata Lounge is provided and operated by us subject to these terms and conditions of use. By using the Strata Lounge, the Customer represents that they have read, understood, and accepted these terms and conditions of use.

2.2 None of our representatives, employees, sales people or agents has authority to vary, amend or waive any of these terms and conditions.

3.1 The layout and appearance of Strata Lounge may change from time to time so any descriptions or pictures of it, for example in advertising material are only intended to be a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer.

3.2 We will use reasonable endeavours to make Strata Lounge available during the hours advertised, but we reserve the right to vary the hours of operation or close Strata Lounge due to refurbishment, relocation or otherwise.

3.3 We will use reasonable endeavours to make sure a suitable environment is maintained in Strata Lounge including keeping it clean and tidy, ensuring staff are on hand to respond to any queries and that any persons whose behaviour is unsuitable is removed from it.

3.4 We shall have the right to refuse a Customer entry to Strata Lounge or any or its facilities for any statutory, regulatory or Airport policy reasons including but not limited to health and safety policies or fire regulations.

3.5 Minors under the age of 18 are only permitted into Strata Lounge if accompanied by a parent or legal guardian.

3.6 Strata Lounge forms part of the Airport and is subject to Airport bylaws from time to time in force.

3.7 The Strata Lounge may from time to time contain a limited number of relaxation rooms available for booking by Customers. The maximum stay and the rates for these rooms will be as stated at the time of booking. Any Customers using these relaxation rooms will leave the rooms in a clean and tidy condition at the end of their stay in the room.

4.1 Charges payable for Strata Lounge shall be as stated (current at the date of booking) and are inclusive of GST.

5.1 Customers shall pay for Strata Lounge at the counter, or if booking online by entering the details of their debit or credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to us on the booking form instructions.

5.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount.

6.1 Customers shall:

  a) dress to a standard reasonably to be expected from someone entering an executive style restaurant or lounge;
  b) not smoke or vape;
  c) not remove food, drink, toiletries or linen supplied by us from the Strata Lounge;
  d) not disturb or annoy other customer or employee or undertake in behaviour unsuitable for the Strata Lounge; and
  e) comply with the directions and requests of staff at Strata Lounge.

6.2 We reserve the right, in our absolute discretion, to exclude entry to Strata Lounge or to require a Customer to leave if they do not comply with these obligations. We further reserve the right, in our absolute discretion, to decline entry to anyone we deem to be intoxicated. Any Customer who becomes intoxicated while visiting the Strata Lounge may be asked to leave the premises. In such circumstances no refund will be given.

7.1 We will not under any circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, howsoever arising whether in contract, tort (including negligence) or statutory duty or otherwise.

7.2 If for any reason we are responsible for any loss or damage arising out of the Customer’s use of Strata Lounge, our aggregate liability, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to the Customer for any loss or damage (whether asserted by the Customer or third parties), of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the Charges paid by the Customer for the use of Strata Lounge.

7.4 Under no circumstances will we be liable for any Customer failing to board their flight.

7.5 Under no circumstances will we be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into Strata Lounge area solely at their own risk.

7.6 All information, recommendations and advice given by us or on our behalf to the Customer regarding Airport services or flight details are given without liability on our part.

7.7 The Customer shall fully indemnify and compensate us, our employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the use by the Customer of Strata Lounge which are caused directly or indirectly through the act or omission, wilful misconduct or negligence of the Customer.

7.8 Notwithstanding any other provision in these conditions of use, we will not under any circumstances be liable for any loss or damage arising out of the Customer's inability to access the Strata Lounge for any reason (including circumstances out of the Customer's control).

8.1 We will not be liable for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of Strata Lounge being prevented, restricted, hindered or delayed due to any circumstances outside our control.

10.1 We reserve the right, at our sole discretion, to modify or alter these conditions at any time without prior notice. Such changes will become effective immediately upon their posting on our website.

9.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay by us in exercising or non-exercising of any rights or remedies under these conditions shall operate as a waiver or release of that right, power or remedy.

11.1 These conditions shall be construed in accordance with New Zealand law and the Customer accepts the exclusive jurisdiction of the New Zealand courts

These are the terms and conditions on which we accept bookings online to use Strata Lounge. By making a Booking you represent that you have read, understood and accepted these terms and conditions and the Conditions of Use, which also apply, and form part of the same contract created by a Booking. The Conditions of Use are set out below.

It is important that you read and understand both the Booking and Payment terms and the Conditions of Use before completing your Booking.

In these Booking and Payment Terms the following words or phrases have the following meanings:- "Airport" means Auckland Airport, New Zealand.

“Booking” means a booking for the use of Strata Lounge at the Airport. “Booking and Payment Terms” means these booking and payment terms.

“Booking Period” means the date and period for your use of Strata Lounge which is the Standard Stay or Maximum Stay option which you select at the time of Booking.

"Charges" means the charges paid by you for use of Strata Lounge in accordance with a Booking.

"Conditions of Use" means the conditions of use of the Strata Lounge as these are published on our website (www.aucklandairport.co.nz) from time to time.

“Strata Lounge" means the private executive lounge operated by us in the departure area of the International Terminal of the Airport with seating and refreshment facilities.

"Standard Stay" means a continuous period of up to 4 hours ending at your stated flight departure time, unless agreed otherwise

“Maximum Stay” means a continuous period of up to 8 hours ending at your stated flight departure time, unless agreed otherwise.

“We, us, our” means Auckland International Airport Limited and our agents, subcontractors, and employees from time to time.

“You, your” means any person who makes a Booking or (where the context allows) uses Strata Lounge.

Words in the singular shall include the plural and vice versa, references to any gender shall include the other and reference to legal persons shall include natural persons and vice versa.

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms. These Booking and Payment Terms and any Booking resulting from them are subject to New Zealand law.

We do not guarantee that all facilities and services will be available within Strata Lounge at any given time. 

2.1 These Booking and Payment Terms apply to your Booking as well as the Conditions of Use.

2.2 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing.

2.3 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with the below process. 

3.1 If you wish to use Strata Lounge and book online, please complete and send your booking form to us.

3.2 Once we have received your completed booking form, we will send an e-mail to you at the address you have given on the booking form. That email will include a booking reference which you need to quote if you want to contact us about your Booking.

3.3 The Booking will be completed when we send that email.

3.4 Please check straight away that the information given on the Booking acknowledgment is correct. Let us know immediately if it is not. Our contact details are set out below.

3.5. The Booking is personal to the person making it. It cannot be transferred to any other person.

3.6 In order to process your booking, we will need to collect and store certain information about you including, without limitation, your name, address, and credit card information. All personal information is collected and stored in accordance with the provisions of the Privacy Act 2020 and our Privacy Policy. Please refer to this policy for details of how to access and/or correct such information.

3.7 By providing us with your contact details, including your email address and/or mobile number, you consent to receiving commercial electronic messages including communications about our services and promotional offers. You may opt out of those communications at any time by following the instructions that accompany our communication. You will then be removed from the corresponding marketing list as soon as reasonably practical. We may also send to you details of future Airport offers if you opt in to receive mailers from Auckland Airport. 

4.1 You may cancel your Booking up to 24 hours prior to the commencement of the Booking Period and you will be refunded the Charges you have paid. You will be charged in full for your booking if you have not cancelled your Booking more than 24 hours in advance of the commencement of the booking period. In the event of failure to use Strata Lounge for any reason you will not be entitled to a refund.

4.2 Please follow the details on our website to provide you with instructions on how to cancel your booking.

4.3 By e-mail - You can cancel or amend your Booking by email to StrataLounge@aucklandairport.co.nz. We recommend that you e-mail or cancel or amend online.

4.4 We may cancel your Booking at any time and, in the event we do so, we shall provide you as much notice as possible and will either provide an alternative lounge or a refund of the Charges at our discretion.

5.1 The Charges that you are quoted include GST and are fixed when you make your Booking.

5.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the online booking form.

6.1 We do not issue tickets. When you arrive at Strata Lounge you must present your booking confirmation and booking reference number and any other information we may require from time to time. Admission without proper documentation will be at our absolute discretion.

7.1 The period during which you can use Strata Lounge is limited to the Maximum Stay. If you remain in the Strata Lounge longer than the Maximum Stay, we reserve the right to remove you from the Strata Lounge.

7.2 We do not accept any liability if you cannot use the Strata Lounge for the whole or any part of your Booking Period. Should your flight be delayed, or for any other reason you wish to use the Strata Lounge for a period longer than the Maximum Stay, this can be agreed with us, and any such extended access may incur additional Charges.

8.1 It is your responsibility to ensure you have allowed adequate time to locate and access the lounge for the period of your booking.

9.1 Any comments relating to the booking procedure should be emailed to us at StrataLounge@aucklandairport.co.nz. If you wish to provide feedback, please provide as much information as possible. This will make it easier for us to deal with your query.

9.2 We will try to answer all queries within 5 working days.

10.1 We reserve the right, at our sole discretion, to modify or alter the Booking and Payment Terms at any time without prior notice. Such changes will become effective immediately upon their posting on our website.