Airport Operations System Upgrade

“The first step toward change is awareness. The second step is acceptance” - Stephen Hawking

Change is on the horizon for our Airport Operational System (AOS)

The facts

1. One integrated system for all

The AOS is our operational engine room. It manages a database that contains data from a multitude of different sources (e.g. airlines, ground handlers, airways) and displays the data in a variety of ways to assist with the operations of the airport (e.g. resource allocation, flight information displays).
This winter we are replacing our old system. The new AOS will be one central repository for all operational data; ensuring airport staff, airlines and handlers, and our travellers have timely and accurate information. There will be no further need for multiple data entry as the single engine guarantees data consistency and will make life a lot easier for you.

2. More reliable, more accurate and more efficient

The new AOS will be an improved system with increased reliability and flexibility that will require less manual input of data. This will improve efficiency and data accuracy, meaning information will be more accurate and timely.

3. Accessible anywhere, anytime – desk, mobile, check in, staff room

If you use the current system (the Database Utility or DBU) there will be an improved input ability, with the potential to use things like your mobile phone to input information. This means vital operational information can be entered without having to go back to the office.

4. 20/20 vision

This genius new system is called Airport 20/20 and is provided by Gentrack, a New Zealand based company. Gentrack see the key to the system being the ability that every person working at, or passing through the airport has vision of the information they need at the time they need it. Moreover, the use of a single database ensures data input and usage is optimised and efficient, and that information is distributed immediately.

5. Four phases to launching AOS

So how are we going to achieve this? We will be rolling this new system out over the next few months and there are four key phases:

  1. Resource Management (RMS)
  2. Flight Information Displays (FIDS)
  3. Aeronautical Charging System (ACS)
  4. Airport Collaborative Decision Making (A-CDM)

TMS becomes RMS

Resources will be managed more effectively

We will be introducing Airport 20/20 RMS (Resource Management Solution) to replace the current TMS (Terminal Management System).

RMS offers a comprehensive range of resource management options enabling the airport to effectively utilise its gates, stands, check-in desks and baggage carousels, it also offers a tool to manage the baggage carousel and check in desk allocation resources respectively.

Some of the benefits of the new RMS solution include:

  • Real time decision support
  • The ability for staff to develop solutions to complex resourcing situations
  • An easy to use Gantt chart user interface providing an intuitive, spatial display of the resources being managed.

The constant monitoring of resource within the RMS will provide us with feedback on conflict situations early, minimising disruption and the flow on effects when something unexpected happens. The flexible rules based engine is designed to enable business rule definition and configuration, modification and management by staff.

The impact on FIDS

Improved flight information displays (FIDS)

At the installation of AOS the FIDS will be delivered in a like for like implementation with minor tweaks, meaning you may not notice much difference. However, the new FIDS will allow for the display of more codeshares, more foreign language support, better graphic displays and more options for individual agencies to have their own view set to their preferences.

The FIDS component will take a prioritised approach following the AOS implementation, focusing on specific areas that need to be improved or requirements that need to be met.

Aeronautical Charging System (ACS)

Streamlined billing systems

The Aeronautical Charging System (ACS) is the third module to be delivered at Auckland Airport. The rationale behind implementing this module is to replace all of the existing disparate aeronautical related billing systems that feed into the airport’ s JDE finance application. Some of the types of aeronautical charges that are covered in this module are:

  • Landing charges – MCTOW (Maximum Certified Take Off Weight)
  • Aircraft parking charges
  • Passenger charges – International
  • Passenger charges – Domestic
  • Passenger charges – Transit
  • Ground power charges

Collaborative Decision Making

Improved decision making

Airport Collaborative Decision Making (A-CDM) is the last module to be delivered at Auckland Airport but perhaps the most exciting.
Gentrack and Auckland Airport have worked together and developed this system to meet the unique needs of the New Zealand aviation landscape and will drive operational efficiencies through the power of sharing operational data to all stakeholders in a timely and accurate manner.
Airport Collaborative Decision Making aims to improve operational efficiency by reducing delays, improving the predictability of events during the progress of a flight and optimising the utilisation of resources. A-CDM will deliver early visibility and reliable prediction of potential Air Traffic Flow Management (ATFM) slots and airport block times. This will alert stakeholders to potential resource constraints and provide more time to plan any remedial action. As more airports implement A-CDM, the net efficiency benefits will increase for all stakeholders.

Some of the benefits are outlined below.

General
  • Automated and timely data exchange
  • Optimised use of available capabilities in all conditions
  • Reduced engine run times
  • Transparency concerning sequence for all users
  • Higher planning accuracy and planning reliability of operational processes
  • Increase efficiency from improved punctuality
  • Sustainability: improved fallback/recovery after disruptions
Airline/ground handling
  • Optimised turn-around times
  • Taking into account preferences and priorities (start-up sequence)
  • More efficient use of airline and/or handling resources
  • Reduced waiting times at the runway
  • Minimised impact of delayed arrival on the punctuality of the subsequent departure
Airport
  • Improved slot adherence to airport slots
  • Optimised consideration of customer preferences/wishes
  • Better utilisation of infrastructure, e.g. aircraft stand/gate management
  • Improve the quality and timeliness of public information data quality
Air Navigation Service Providers
  • Optimisation of pre-departure sequence and departure flows
  • Increase and optimise runway throughput
  • Optimised restart after interruptions
  • Reduced engine run times

Frequently Asked Questions

1. What does this mean for me?

The new AOS will be an improved system with increased reliability and flexibility that will require less manual input of data. This will improve efficiency and data accuracy, meaning the information you are provided with will be more accurate and timely.

RMS (Resource Management Solution) will replace the current TMS (Terminal Management System). The constant monitoring of resource within the new RMS will provide you with feedback on conflict situations early, minimising disruption and the flow on effects when something unexpected happens.

Improved flight information displays (FIDS). The new FIDS will be delivered in a like for like implementation meaning you may not notice much difference. However, the new FIDS will allow for the display of more codeshares, more foreign language support, better graphic displays and more options for you to have your own view set to your preferences.

Airport Collaborative Decision Making (A-CDM). This system will drive operational efficiencies through the power of sharing operational data to you and other stakeholders in a timely and accurate manner. A-CDM aims to reduce delays, improve the predictability of events during the progress of a flight and optimise the utilisation of resources. It will also deliver early visibility and reliable prediction of potential Air Traffic Flow Management (ATFM) slots and airport block times.

2. When is this happening?

The new AOS system will be rolled out over the next few months in four key phases in the following order:

  1. Resource Management (RMS)
  2. Flight Information Displays (FIDS)
  3. Aeronautical Charging System (ACS)
  4. Airport Collaborative Decision Making (A-CDM)

3. Where can I get more information?

If you require any further information about the new AOS system, please email aoschange@aucklandairport.co.nz.