28 September 2011
Rather than smiling and hoping for the best, Auckland Airport has been actively working to ensure all passengers and airport visitors have a positively memorable experience during the Rugby World Cup.
In fact, a programme of approximately 100 activities has been in play since the beginning of the tournament, which is why things have progressed so well.
Those 100 activities include:
- Modelling the predicted peak days at the domestic and international terminals, identifying “pinch points” and developing preventative and contingent actions with our airline partners and border agencies.
- Provision of extra security screening area and machines at the domestic terminal.
- Domestic and international terminal forecourt changes to ease congestion, facilitate better traffic flow and make provision for more public transport.
- Provision of additional bus and car parking capacity.
- International terminal arrivals refresh at Pier A and interconnector, as well as in the arrivals hall.
- Revamp of signage at both terminals.
- Developing gate lounge 4E as the processing point for all RWC teams and VIPs.
- RWC theming using banners, flags and sponsors, including the Pernod Ricard/Brancott Estate presentation in the arrivals corridor.
- Recruiting, training and organising extra passenger facilitation staff to assist during peak periods.
- Maintenance activities to ensure the reliability and robustness of our key services and infrastructure.
- Landscaping and grounds presentation.